Engidox Industrial Sensors (‘Engidox’, ‘we’, ‘us’, or ‘our’) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.engidox.com or purchase from us.
We are a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions about this policy, please contact us at info@engidox.com.
1. What Data We Collect
We may collect and process the following personal data:
1.1 Data you provide directly
- Name, email address, phone number, and billing/delivery address when you place an order or contact us.
- Username and password if you create an account on our website.
- Messages and enquiries submitted via our contact form.
- Payment details — note: we do not store full card details. Payment is handled by our PCI-DSS compliant payment processor.
1.2 Data collected automatically
- IP address, browser type, operating system, and pages visited, collected via cookies and analytics tools.
- Referring URLs and on-site behaviour (e.g. products viewed, time on site).
2. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfil your orders, including arranging delivery and sending order confirmations.
- To manage your customer account.
- To respond to your enquiries and provide technical support.
- To send transactional emails related to your order (dispatch confirmation, invoice).
- To improve our website and product offering through aggregated, anonymised analytics.
- To send marketing emails if you have opted in to receive them. You may unsubscribe at any time.
- To comply with our legal and regulatory obligations.
3. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract: Processing is necessary to fulfil your order or respond to a pre-contractual enquiry.
- Legitimate interests: Website analytics and fraud prevention, where these do not override your rights.
- Consent: Email marketing communications, where you have opted in.
- Legal obligation: Where we are required to retain data by law (e.g. financial records).
4. Cookies
Our website uses cookies to ensure it functions correctly and to understand how visitors use it. You will be asked to consent to non-essential cookies on your first visit. The main cookies we use are:
- Essential cookies: Required for the shopping basket, account login, and checkout to function.
- Analytics cookies: Google Analytics (anonymised) to understand traffic patterns and page performance.
- Preference cookies: To remember your consent choices and display preferences.
You can manage or withdraw cookie consent at any time via your browser settings. Note that disabling essential cookies may affect your ability to use the shop.
5. Sharing Your Data
We do not sell or rent your personal data to third parties. We share data only with:
- Delivery couriers (e.g. DHL, DPD): Name, delivery address, and contact number to fulfil your order.
- Payment processors: To securely process your payment. They act as independent data controllers.
- Website hosting and e-commerce platform providers: Who process data on our behalf under data processing agreements.
- Accountants and legal advisors: Where required and under strict confidentiality obligations.
- HMRC or law enforcement: Where required by law.
Where we share data with third parties outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.
6. Data Retention
We retain your personal data for as long as necessary for the purposes described in this policy:
- Order and transaction records: 7 years, to comply with HMRC requirements.
- Customer accounts: Until you request deletion or after 3 years of inactivity.
- Marketing preferences: Until you unsubscribe or withdraw consent.
- Contact form enquiries: 2 years from the date of your last contact.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: To request a copy of the personal data we hold about you.
- Right to rectification: To ask us to correct inaccurate or incomplete data.
- Right to erasure: To request deletion of your data where there is no legitimate reason for us to retain it.
- Right to restrict processing: To ask us to pause processing of your data in certain circumstances.
- Right to data portability: To receive your data in a structured, machine-readable format.
- Right to object: To object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, please email info@engidox.com. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been handled unlawfully.
8. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL/TLS encryption for all data transmitted between your browser and our server. Payment data is handled exclusively by our payment processor and is not stored on our systems.
9. Third-Party Links
Our website may contain links to third-party websites (e.g. courier tracking portals, datasheet downloads). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The ‘Last updated’ date at the top of this page will always reflect the most recent revision. We recommend reviewing this page periodically.
11. Contact Us
For any questions or concerns about this Privacy Policy or how we handle your data:
Engidox Industrial Sensors
Email: info@engidox.com
Tel: +44 7482 317699 | +44 7715 970832
Website: www.engidox.com